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| Job Details | Go Back |
| Job Title: Park Wardens |
| Description |
JOB DESCRIPTION
JOB TITLE: Touring/Park Warden
PLACE OF WORK: Yarwell Mill Caravan and Camping Park
PURPOSE OF ROLE: To organise the operation and upkeep of touring areas and grounds including associated facility buildings.
RESPONSIBLE TO: Operations Manager
Key Responsibilities:
Customer Service:
- To greet and communicate with customers in a professional and courteous manner.
- To promote the park and the company at all times with a positive approach.
- Dealing effectively and efficiently with customer comments, whilst following company / park guidelines.
- To ensure that you complete the company Customer Service Programme and aim to exceed the expectation of the customers.
Health and Safety:
- The company operates a Food Safety Policy together with a Health & Safety Policy. These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers, guests and visitors whilst on company premises.
- To ensure that you complete the company Health & Safety training programme and follow the guidelines as set.
- To work in a safe manner, with due dilligence towards yourself, colleagues, customers and the general public at all times.
- You must report accidents, incidents and hazards regarding Health & Safety to your manager immediately.
- To ensure that the fire regulations are adhered to at all times and assist with evacuation procedures, if and when required.
Administration:
- It is your responsibility that your timesheet is completed, signed and submitted to your line manager on a monthly basis, to ensure the prompt payment of wages.
- You must adhere to the BLM administrative and cash handling procedures, as instructed by your line manager or administration manager, if applicable.
Role Specific:
- Report for duty as per duty rota.
- To wear cleaned pressed uniform as per the company policy.
- To attend all staff training / meetings as required.
- To read and work to all notices in your work area.
- Be fully aware of pitch locations and their layout.
- Be aware of daily booking arrivals and late arrival procedures for guests.
- To assist with the check in of camping and touring guests efficiently and direct to their relevant pitch, offering assistance where required and available.
- To ensure that the grounds in the touring areas are kept clean and tidy at all times.
- To keep touring facility buildings maintained and that the shower blocks are cleaned on a regular basis with any problems being reported to the touring manager / supervisor.
- To carry out regular pitch audits to match booking details.
- Develop and maintain a rapport with seasonal pitch holders and ensuring that they understand their obligations whilst staying with us.
- To deal with customer comments and complaints and ensure they are logged correectly.
- To have some knowledge of the local area including attractions available for guests.
- If in doubt ask your manager / supervisor.
- To assist in park shop as required.
Teamwork:
- To communicate with other members of your team, both internally and externally in a professional and courteous manner.
- To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
- You may at times be required to assist with duties not directly linked to your job description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.
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| Details |
| Job Ref: |
Yarwell Mill |
| Hours: |
Full Time |
| Location: |
Cambridgeshire, England |
| Working Term: |
Seasonal |
| Salary: |
£7.00 per hour plus touring pitch |
| Application Deadline: |
10/03/2012 |
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