Job Description
Retail Catering Manager
Job Title: Retail Catering Manager
Place of Work Whitecliff Bay Holiday Park
Purpose of role To ensure that both owners and holidaymakers receive the best possible service.
Responsible for: Team members, financial performance, and health & safety, compliance with company policy, appropriate cash handling and stock controls.
Responsible to: General Manager
Key Responsibilities
Building Customer Relationships
Developing and maintaining relationships with owners and holidaymakers.
Gaining feedback from both owners and holidaymakers on the services and facilities provided on the park.
Taking action on customer queries and feedback in the interest of the customer and the operation.
Dealing effectively and efficiently with customer complaints/comments. Ensuring that all attempts are made to ensure that each customer interaction is resolved to the customers satisfaction.
Ensuring that all customers are served correctly, quickly and in a pleasant manner.
Management
Liaising with the General Manager to ensure the business objectives and priorities of the company are met.
Managing all allocated team members to ensure tasks and responsibilities are met.
Identifying and implementing methods and practices which will improve the way the operation functions and the delivery of the customer food experience.
Maintaining all necessary team member procedures and records to ensure all internal and statutory obligations are met.
Enabling the provision of a food offering that exceeds customer expectations.
Periodic review of the menu offering to ensure that it meets customer expectations and reflects a flavour of what is available within the geographical location.
Financial Performance
Compilation of the annual budget in conjunction with the general manager.
Ensuring that the department is maximising income by pre-empting, interpreting and acting upon the financial results.
Managing and controlling the related costs including wages in line with business needs.
Delivering the bottom line profitability of the department, in a manner consistent with the long term health of the business.
Identifying and developing new business opportunities and initiatives to increase the profit potential of the department.
To undertake a monthly review whilst operational of both the stock results and invoice administration to date together with the product offering available.
Communicating effectively (externally)
Following the company guidelines when using external contractors, concessionaires, local authorities and suppliers.
Communicating Effectively (Internally)
Holding regular team meetings.
Attending and participating in all relevant external meetings in connection with the responsibilities of the position.
Establishing and communicating department goals.
Developing and maintaining relationships with department through support, coaching, monitoring and appraisals.
Liaising as appropriate with the entertainments manager, catering manager and arcade manager. Team Effectiveness
Recruiting & Selection of appropriate team members
Training is to be part of all team members induction process. And motivating team members to meet the needs of the business.
Holding regular team events, team building exercises and incentive programmes
Administration
Adhering to Away Resorts administration and cash handling procedures.
Completing weekly figures for Hemel Hempstead based office effectively and accurately.
Ensuring seasonal wages meet wages to turnover ratios and that all time sheets are completed by seasonal team members accurately and within appropriate time constraints.
Compliance / Legislation
Adhering to all company procedures, best practices and branding guidelines.
Following and enforcing all relevant legislation including health & safety, site licence, fire, hygiene, employment and licensing laws.
Control
Providing a safe and secure environment for all customers and team members.
Ensuring the safety of customers and team members and security of cash, stocks, cellars and the venue itself.
Following the required procedures for stock takes, receiving deliveries and cellar management.
Adherence to Food Safety legislation and the full compliance to Away Resorts Food Safety Policy.
Maintaining the Working environment.
Ensuring that all bars are merchandised effectively.
Ensuring that all bars, cellars and customer areas, including toilets are maintained effectively and are kept clean and presentable at all times.
Team Support
In addition to your normal duties you may be required to assist with duties not directly linked to your job description but commensurate with you position and in accordance with the job purpose from time to time. Your cooperation will be appreciated but not abused.
Qualifications & Experience Required
Intermediate Food Hygiene certificate as a minimum
At least two years experience in a management position with in a customer facing retail food operation.
An ability to drive food delivery excellence. |
